Billing & Cancellations

These terms cover everything you can pay for on Cuffplay, and form part of our Terms of Service. A short overview is on the Pricing page. All prices are in US dollars, plus any tax the law requires us to collect.

1. Basic, at $0

Your test and personal map, interest cards, connecting with a partner, the matches you share and a selection of guided scenes cost nothing. Basic is not a trial and does not expire, and these features will not be moved behind Premium.

2. The Undertone Report: $4.99, one-time

An optional, AI-written report about your own finished test. It costs $4.99, charged once. It is not a subscription, never renews and needs no cancelling. You read the opening before deciding; the full report opens on screen as soon as payment is confirmed and stays at its private link. During early access, while payments are being set up, it opens at no charge.

3. Cuffplay Premium: $12.99 a month or $49.99 a year

Premium is not on sale yet; these terms are published in advance so they are on the record before anyone is asked to pay. It will be $12.99 per month or $49.99 per year, charged per couple. One membership covers both linked partners; there is no per-person plan and no extra seat charge. Access starts as soon as payment is confirmed.

4. Renewal

When you subscribe, you authorise us, through our payment provider, to charge your payment method the price shown at the start of each billing period until you cancel. Premium renews automatically at the end of each month or year at the same price. We email the account holder at least 7 days before a yearly renewal.

5. Cancelling

You can cancel at any time online in your account settings, with no retention step and without contacting support. Cancelling stops the next charge. Premium stays available until the end of the period you have already paid for; after that the account returns to Basic, and your map, connection and matches are unaffected.

6. Refunds

Email support@cuffplay.com within 14 days of any charge — a Premium payment or an Undertone Report — and we refund it in full, no reason needed. We also refund duplicate charges, and charges for anything a fault on our side stopped you using, whenever you ask. Refunds go back to the original payment method. Any longer period that your local law or our payment provider's buyer terms give you also applies.

7. If you and your partner unlink

Premium belongs to the pair, so ending a link ends shared access for both people immediately. Renewal is cancelled at once, and the person who paid keeps the remaining paid time as credit toward a future membership until the period they already paid for would have ended. The other partner is not charged and does not inherit the membership.

8. Failed payments

If a renewal payment fails we retry over several days and email the account holder. If it keeps failing, Premium ends and the account returns to Basic. Nothing is deleted.

9. Changes to pricing

We may change prices for future billing periods. Members are emailed at least 30 days beforehand, and a change applies only from the next renewal — never mid-period. If you don't want the new price, cancel before it takes effect.

10. Payments and your statement

Payments on the website are processed by Waffo Pancake; we never see or store your card number. Charges appear on your statement as CUFFPLAY. If a charge looks wrong, email us before disputing it with your bank: we reply within 2 business days and correct confirmed billing errors within 5 business days.

11. Contact

Billing questions: support@cuffplay.com. For safety or privacy matters, use safety@cuffplay.com.